EMEA Mechanical Service Engineer

  • Mechanical
  • Sant Cugat del Vallès, Spain

EMEA Mechanical Service Engineer

Job description

We are looking for a Mechanical Engineer focused on managment and services issues. For the HP printing products (Deskjet, Photosmart and Officejet printers), you will specify, qualify and control the work done by repair partners.

The job is based in the HP Site in Sant Cugat (Barcelona). It’s a full-time job and it requires traveling around 10%-15% of the time.

Your main responsibilities will be - not limited to:

  • Specify to the external repair partners spread around Europe the critical steps of the repair process.
  • Technical engineering management to service new products introduction.
  • Tests definition and simulation, technical documentation and engineering support to ensure the quality of the repair process.
  • Managing day-to-day activities with the repair partners: weekly, monthly, quarterly, yearly business fundamental reviews.
  • Ensure right capacity and technical capabilities are in place for the managed partners.
  • Investigate and implement process and partners improvement to sustain operations performance and right cost structure.
  • Qualify and audit their repair processes.
  • Participate in the repair strategy assessment, helping in the price negotiation and repair feasibility decisions.


You are a management focused Mechanical or Electrical Engineer with previous experience (from 1 to 5 years) in operational engineer in manufacturing or in reverse supply chain environments. Experience in dealing with external partners (contract manufacturers, vendors). Ability to communicate and influence partners inside and outside the company. Fluent in English is a must.

Business process management skills. Analytical skills and capacity to keep organized in a complex environment. Good communication, team working, problem solving. Must be a self-motivated team player with the ability to work in a customer oriented, very fast-paced, and demanding environment with minimal supervision.

In Idneo we look for people that are not afraid to test the limits and make mistakes, who enjoy challenges and believe in themselves, willing to add, share and respect, passionate about technology. And, over all, good people, who are committed to their projects and people. 

If you identify yourself with these values, and would like to be part of a fast and agile work environment in constant evolution, we would love to meet you!